Shipping Policy

At Sanache, we take great care to ensure that your orders are delivered quickly, safely, and in perfect condition.

Order Processing

• Orders are processed and dispatched within 1–2 business days of purchase.
• During festivals, sales, or peak seasons, dispatch times may be slightly longer.

Shipping Timeline

• Domestic Orders (India): Delivered within 3–5 business days after dispatch, depending on the destination.
• International Orders: Delivery timelines vary based on the shipping partner and location.

Shipping Charges

• Shipping charges (if applicable) will be calculated at checkout.
• Free shipping may be available on selected products or during promotional offers.

Payment Options

• You can pay by Cash on Delivery (COD) or by online payment at checkout.
• COD is not available for orders above ₹5,000. For higher-value orders, please use secure online payment options.

Tracking Your Order

• Once your order is shipped, you’ll receive a tracking link via email or SMS to monitor your parcel’s journey.

Missing or Empty Parcel

In the rare event that you receive an empty parcel or find a product missing, please contact our customer support team within 48 hours of delivery.

To help us verify and resolve the issue:

• Provide a 360-degree unboxing video clearly showing the sealed package and the entire unboxing process (without cuts or edits).
• Claims without video evidence may not be accepted.
• Any tampering signs may affect the outcome of your claim.
• The brand reserves the right to make the final decision in such cases.

Damaged Items, Wear & Tear and Returns

An unboxing video is also required for claims of damage or wear and tear. Returns are accepted within 3 days of delivery if the product tag has not been removed. Please see our Cancellation & Refund Policy for full details.

Contact Us :

Mobile No : 9511591532
Email : sanachejewels@gmail.com